Thursday, August 30, 2018

Paris Vacation 2018 Part 1


Paris Vacation 2018

J: I like that this blog has a year on it. It implies that there’s going to be another Paris vacation in the future. That’s important to me.

There was almost a disaster at the beginning. On the morning of the 14th we were basically just looking for a way to make the hours pass faster so that we could leave for our 10:30 (PM) flight—a Lufthansa connection to Munich, followed by a short flight to Charles de Gaulle which would put us into Paris early afternoon on the 15th.

I practiced for a bit, trying not dread how out of shape I’d be when I picked up the trumpet again after 10 days off. We played the kids, who were sharing in our excitement for the flight, except for Felix, who was sweetly oblivious. 

And then at 11:30 a notification popped into both of our phone screens: Your Flight has been delayed.
I was already a little nervous about the tight transfer window in Munich. 

Nearly two hours is plenty for a domestic transfer, but when you’re traveling internationally you have to do a passport check again, another security check, and sometimes get your luggage. And there’s no saying how long you might be waiting in line for some bus or airport train if you have to change terminals.

At first the delay was only for a half an hour. But then there was an update, and now our flight wasn’t scheduled to get in until 3:10 Munich time. And our connection was supposed to depart at 3:15. There was no way we were going to make it. This time a notification about the EU bill of passenger rights came in along with the message. The European Union loves its lists of rights, and the ones for delayed air travelers are particularly generous. You’re entitled to compensation and victuals if your flight is delayed even a little bit. If your flight is delayed for more than two hours (as it looked like ours was going to be) then you are eligible for a 600 euro payout. (Each.)

So I called a Lufthansa agent and asked about what we ought to do. He was very kind, and a little hard to understand. He wanted to rebook us, but said the next flight wouldn’t leave D.C. until the 15th. I asked about keeping our original flight out of D.C. and just getting a later flight from Munich to Paris on the 15th, and I could see several options on the website—but he said it wasn’t possible to rebook us on any of those. They were all completely full.

This turned out to be nonsense, but we were afraid of getting stuck in Munich with nowhere to stay and no way to get to Paris if we didn’t take the sure thing on the next day—and the phone agent assured us we would be generously compensated for the delay. So we grudgingly agreed to give up a day of vacation for a nice cash payout and a direct flight a day later. And then I sat down to read the terms of the bill of passenger rights in all the fine print. No matter how you sliced it, you had to be checked into the airport and physically present to be entitled to the payout. I called again and asked another agent about the terms and conditions. They didn’t have any answers—call back once you’re in Europe, they advised.

Our bags had been packed. Julie had changed into her traveling clothes, and then changed out of them when we found out we were going to be delayed a day. She changed back into them. We were going to the airport. The worst case scenario, I thought, was that we’d be stuck in D.C. for a day with Lufthansa paying for our hotel and food. It would still be vacation.

The goodbyes to the kids were not what either of us had in mind. We were discombobulated, in a hurry, and unsure of whether we might have to just turn around and head right back to Hanover later that night. James was urged to look after his little brothers. Owen was urged to listen to his grandparents and use his best manners. Felix was urged to not forget us and not to learn how to walk too soon, and to not be angry at us when we came back, and also to sleep through the night if at all possible. And then we were on the road.

The drive to Dulles takes an hour and a half in the best conditions, but that easily expands to two hours whenever there is traffic around D.C., which is basically all the time. That said, we didn’t really have any trouble. We were both quiet—no kids, but lots to worry about and all sorts of uncertainty about where we’d be sleeping that night and what the financial ramifications would be. Every once in a while we’d try to remember whether we’d packed something—it had been an irresponsibly quick dash out the door once we’d made up our minds.

We’d paid for a parking spot at a hotel near the airport for 10 days, so we parked the car at the very back and then waited for the airport shuttle to drop us off at the Lufthansa gate. At the airport there was a long line of delayed passengers trying to get food vouchers and figure out whether or not they could be rebooked. The first person we spoke to dumped a bucket of cold water all over our vacation plans. We were no longer eligible to board our original flight since the phone agent had put us on another carrier and that was the extent of the compensation available to us. That’s not the song the phone agent was singing, we argued, and a manager came out to complain that nobody else was going to get a hotel and we were just out of luck. If we wanted, we could talk to the booking agent, but we might have to pay the difference in fares.

We waited almost a half an hour to talk to the booking agent, partly over a misunderstanding over whether or not we had already been helped, but she was worth the wait. Simultaneously juggling us and an angry woman who was going to miss her connection in Stockholm, she got on the phone with United and booked us out on a flight that night that put us in Paris two hours earlier than our original itinerary at no extra charge. When she handed us our tickets the world brightened, birds sang, and a huge weight lifted from my luggage-laden back.

There was just enough time for us to comfortably get through security, find our terminal, and grab a snack before our flight left. Neither of us had eaten dinner in the rush to get out and it was nearly 10PM. We were now heading to Portugal, albeit in the very back row of seats next to the bathroom. We stood in line at the front of Boarding Zone 3 and eyed the list of unconfirmed passengers (those waiting a seat assignment), grateful for our confirmed, if slightly smelly, seats.

“Would passengers Roy and Julie Smith please come to the service desk?”

So close…

This gate agent was also arguing with somebody, who was in a particular huff about having to sit next to a child. (What’s wrong with people?) We nervously approached, knowing it was probably all too good to be true. He handed us two new boarding passes, explaining that we definitely didn’t want to sit by the bathroom for eight hours and he had found us a pair of seats much closer to the front.
And then we were on a plane, sitting together, tiny TV screens at the ready, settling in for a transatlantic journey.

The dinner service didn’t come around until almost 1AM, but we were both still awake and both still definitely hungry. We attempted to watch The Post together, but I fell asleep about halfway through. Julie said it had a good ending.

Neither of us really slept deeply, but there were snatches here and there and some croissants and yogurt were passed out about when my watch said 5:30AM. (Who knows what time that was locally.)
From the air, Lisbon looked amazing. It’s right on the ocean—a city dotted with beautiful old red roofs and soccer stadiums. We walked, went through passport control, went through security again, and had just enough time to use the bathroom before checking into our Air France flight to Charles de Gaulle. A young man was checking all boarding passes at the gate and instructed us to wait until all other passengers had finished boarding since we were going to be next to a passenger who would be traveling on a stretcher. We waited with a dozen or so others until everybody had checked in, and then were flagged as we headed down the jetway by a gate agent who asked for our luggage tag.

We didn’t have a luggage tag.

They had no electronic record of our luggage. They had no way to guarantee that our checked suitcase was going to make it to Paris. (This was probably because of the carrier change.)

“What does your suitcase look like?”

“Well, it’s big and red, and we left from IAD.”

She went to go look for it. We kept one eye on her and one eye on the door of the plane, just to make sure it stayed open for us. She reappeared a few minutes later and gave us the blessing to board. The suitcase was down below.

We didn’t get to sit together on this flight, and both of us dozed some more. The stretcher passenger was laid out over three rows of seats to our right, with her face just inches below the baggage compartment. Any comfort gained from lying down was lost in the claustrophobia.

It was just two hours and then a descent, a landing, and the captain’s voice on the intercom:

“Mesdames et messieurs, bienvenue a Paris!”

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